Perfect—here’s a clean, copy-ready Return & Refund Policy tailored to elfinz (skincare/cosmetics, Pakistan), aligned with what’s on your site (easy returns + contact details).

Return & Refund Policy (elfinz)

Last updated: 24 October 2025
Brand: elfinz (Pakistan)
Support: WhatsApp/Call +92 309 7333 711 · Email info@elfinz.com. (elfinz)

1) Overview

We want you to love your elfinz products. If something isn’t right, we offer easy returns and refunds for eligible orders. Start a return by messaging us on WhatsApp or emailing support. (elfinz)

2) Return Window

• 7 days from the delivery date to request a return or exchange.

3) Eligibility

A return is eligible when:

• The product is unused, unopened, and in original packaging (including any seals, inserts, gifts).

• You have proof of purchase (order confirmation/receipt).

Not eligible (for hygiene & safety):

• Opened/used skincare, body care, or cosmetics unless there’s a manufacturing fault or a documented allergic reaction.

• Free gifts, samples, or items marked Final Sale.

Tip: Always patch-test first on a small area.

4) Damaged, Defective, or Wrong Item

If your order arrived damaged, defective, or you received the wrong item:

1. Contact us within 48 hours of delivery on WhatsApp or email with your order number.

2. Share clear photos/videos of the product and parcel label.

3. We’ll provide a replacement, exchange, or full refund (including return shipping, if needed).

5) Allergic Reactions

If you experience an adverse reaction:

• Stop use immediately and contact us within 7 days.

• Share photos and a brief description; if available, include a doctor/pharmacist note.

• We’ll review for a refund or exchange case-by-case.

6) How to Start a Return

• WhatsApp/Call: +92 309 7333 711

• Email: info@elfinz.com
  We’ll issue an RMA (Return Authorization) and the return address. Please don’t ship items back without RMA—it may delay processing. (elfinz)

7) Return Shipping

• Change of mind / not suitable: Customer pays return shipping (trackable service recommended).

• Our error (damage/defect/wrong item): We cover return shipping or issue a prepaid label.

8) Refund Method & Timeline

• After we receive and inspect your return, we’ll confirm approval by message/email.

• Refund options:

  • Original payment method (if prepaid), or

  • Bank transfer / Easypaisa / JazzCash for COD orders.

• Typical timing:

  • 3–5 business days for inspection/approval, plus

  • 7–14 business days for your bank/wallet to post the refund.

• Shipping fees are non-refundable unless the return is due to our error.

9) Exchanges

• Exchanges are subject to stock availability.

• If the requested item is out of stock, we’ll process a refund or store credit (your choice).

10) Order Cancellations

• You can request cancellation before dispatch (we generally dispatch next working day). If the parcel has shipped, please initiate a return after delivery. (elfinz)

11) International Orders

• At the moment, elfinz primarily serves Pakistan. If we ship internationally in the future, local duties/taxes would be non-refundable.

12) Contact

Questions or help with a return?
WhatsApp/Call: +92 309 7333 711 · Email: info@elfinz.com. (elfinz)

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Quick Summary (for product pages/FAQ)

• Return window: 7 days from delivery

• Condition: Unopened, unused, original packaging

• Opened items: Only if defective or allergic reaction

• Wrong/Damaged: Report within 48 hours → replacement/refund

• Return shipping: Customer (change of mind); elfinz (our error)

• Refunds: Prepaid → original method; COD → bank/Easypaisa/JazzCash

Why this matches your site: your homepage highlights “Easy Returns and Refunds,” and advises customers to message/email to initiate a return; we’ve kept the flow consistent and added the official contact details from your Contact page. (elfinz)

If you want, I can also draft matching Refund Policy, Exchange Policy, and Shipping Policy pages in your Shopify style so your footer links are consistent and SEO-friendly.